NICE CXone

NICE CXone is a comprehensive cloud-based customer experience platform that integrates AI-powered tools for contact centers. Their platform includes AI features for agent guidance, automation of routine tasks, and intelligent routing of customer interactions.

While not a video or audio editing tool, NICE CXone’s AI capabilities in customer interaction are relevant for businesses that use video content as part of their customer service or engagement strategy. AI-powered tools from NICE CXone could potentially be integrated to analyze customer interactions related to video content, provide agents with real-time guidance on how to address video-related inquiries, or automate responses to common video-related questions, ultimately improving the efficiency and effectiveness of customer support around video content.